Online Gaming FAQ – Find Quick Answers on WInClash

FREQUENTLY ASKED QUESTIONS (FAQ)

GENERAL

1

Why WinClash?

WinClash provides an unparalleled experience of online gaming with thousands of sports, live casino, and fantasy games, driven by frictionless user experience, world-class security, and lightning-fast settlement. We're designed for thrill and possible wins!
2

What games does WinClash provide?

We have a broad range of options, featuring a fully-fledged Sportsbook, Live Casino games (Roulette, Blackjack, Teen Patti, Baccarat), Slot Games, Table Games, and Fantasy Sports.
3

Can I play WinClash games for free?

Yes. Most of our casino and slot games include a "free-play" or "demo" option, enabling you to test them out before wagering real money.
4

My game is not loading. What to do?

First, refresh the page or clear the browser's cache and cookies. Check to be sure your internet connection is stable. If you continue to have problems, contact our 24/7 Customer Support with information about the game and any error messages.
5

Where can I learn about the affiliate program?

Information regarding our Affiliate Program, such as how to sign up and get paid, is usually found within the "Affiliates" or "Partners" area, most often linked in the bottom of our site.
6

What if I disconnect from the internet while in a game?

For most games, your game round is preserved. In case you lose connection during a round, the result is decided on our server, and winnings will be posted. When playing live games, your bet is generally held. You can review your game history after reconnecting.
7

Where can I quickly search for my favorite games?

You can simply search for your favorite games using the search bar at the top of our game lobbies.
8

I made a mistake or something else technically went wrong in a game that I was playing. What do I do?

Take a screenshot or record any error codes. Reload the game. If the problem persists, report it to our 24/7 Customer Support as soon as possible with complete details for a speedy resolution.
9

Can I play more than one game simultaneously?

Although we suggest playing one game for the optimal experience, our system can technically have more than one game window open. Performance is dependent on your device and connection.
10

The video stream freezes up too much. What to do?

A reliable internet connection is vital. Try reloading your page, reducing video quality (when applicable), or using a more robust Wi-Fi/data connection. If this does not work, reach out to support.
11

What if the live dealer gets it wrong?

If there is an obvious error (e.g., misdealing), the dealer will normally alert their "Pit Boss." The game might be suspended, reviewed, and amended as per normal casino procedure. Your bet will be refunded.
12

Can the pit boss or dealers assist me with account questions?

No, live dealers and pit bosses are exclusively concentrating on the game. In case of any account questions (deposits, bonuses, verification), please reach our 24/7 Customer Support team directly.
13

Where do I see the bet limits for live casino games?

Bet limits for every live casino game table are presented visibly directly on the table's interface, typically ahead of you joining or in the game's information panel.
14

Where can I view the game rules?

For the majority of games, it is possible to locate the unique rules within the game itself, which tend to be accessed through an "i" icon, "Help" button, or a menu option.

WINCLASH MOBILE

1

How do I play games on my tablet or phone?

You can play WinClash games either directly from your device's web browser, or by downloading our native WinClash mobile app for a more polished experience.
2

Is my device supported by the WinClash app?

The WinClash mobile app presently supports most Android devices. iOS support is on the way. Make sure your device is running an up-to-date operating system version.

Registration and Login

1

How do I sign up with WinClash?

Just click on our "Sign Up" or "Register" button on site or app, complete the personal information asked, and follow the on-screen prompts. It's just a few minutes!
2

What do I have to provide?

You'll be asked to provide simple personal info like your full name, date of birth, email address, phone number, and a secure password. Further details may be needed for verification.
3

Having issues opening an account.

Make sure all fields are properly filled and your internet connection is good. If the problem continues, our 24/7 Customer Support is here to assist you step by step.
4

Lost your username?

Your username is likely to be your registered email address or phone number. If you can't recall, try contacting Customer Support for help.
5

Lost your password?

Click on the "Forgot Password" link on the login page. You will be asked to provide your registered email or phone number to obtain reset instructions.
6

Are there any age limits for creating an account?

Yes, you have to be of legal betting age in your area (usually 18 years or older) in order to create an account at WinClash. This is absolutely mandatory.
7

Can I open an account on behalf of someone else?

No. Accounts have to be opened by the person themselves, using their own verifiable and personal information. This is absolutely forbidden for security and regulatory purposes.
8

I can't register as my data has already been entered. What do I do?

This will typically mean you might already be registered. Try to recover your password or username. If you still cannot log in, contact Customer Support right away; do not try to register a new account.
9

Can I register multiple accounts?

No, there can be only one account per person. Having multiple accounts goes against our terms and conditions and can result in the suspension of all linked accounts.
10

I'm unable to login to my account. What can I do?

Make sure you don't have typos in your password or username. Try "Forgot Username" or "Forgot Password" if necessary. If the issue persists, reach out to our 24/7 Customer Support for instant help.

Account and Verification

1

What is KYC?

KYC means "Know Your Customer." It's a routine regulatory procedure where financial institutions check the identity of their customers to avoid fraud and money laundering.
2

Which documents must I submit for KYC verification (optional)?

For complete functionality (particularly withdrawals), you might have to submit identification (e.g., government ID such as a Passport, Driver's License) and proof of address (e.g., bill, bank statement, not more than 3 months old). Detailed requirements will be outlined in the process.
3

Can I update/amend my account information?

Certain information (such as a password) can be modified through your account settings. In the case of important information (such as name or birthdate), you must reach Customer Support and submit the required documents for verification.
4

What happens if I do not provide any of the documents needed for KYC verification purposes?

Refusal to submit necessary KYC documents can lead to limitations on your account, such as an inability to withdraw money or suspension of your account, since we are required to adhere to regulatory requirements.
5

Are my documents secure?

Yes. We employ sophisticated encryption and SSL technologies to secure all personal and verification documents. Your information is treated with utmost confidentiality and stored safely.
6

Why do you require my personal information?

We need your personal information to identify you as part of our KYC requirements, to verify you meet age criteria, to securely process transactions, and to give you tailored services.
7

Does WinClash permit underage betting?

Not at all. WinClash prohibits underage betting firmly. Everyone using WinClash needs to be the age of majority (usually 18+ years) in their legal jurisdiction, and we conduct age verification checks.
8

How do I close my account?

If you prefer to close your account, please reach out to our Customer Support. They will assist you with the required steps.
9

How long does verification take to process?

KYC verification is usually completed within 24-48 hours after all the necessary documents have been properly submitted. We will try to process all verifications as soon as possible.
10

Can I provide you with a photocopied document?

We usually need original documents, clear scans, or high-quality photos. Although very clear photocopies can be taken occasionally, original scans/ photos are best for quicker verification.
11

What if I do not have the required documents?

In case you truly don't have the usual required documents, please reach out to our Customer Support. They'll assist you with alternative acceptable documents or procedures if possible, although possibilities may be constrained by regulations.

BANKING

1

What are my deposit options?

WinClash provides various safe and convenient deposit options, including local bank transfers, popular digital wallets (like Gpay, PhonePe, Paytm), Net Banking, and hopefully Credit/Debit Cards.
2

How do I deposit?

Log in to your WinClash account, access the "Deposit" page, choose the payment option of your preference, provide the deposit amount, and follow the on-screen instructions.
3

What is the minimum and maximum deposit amount?

The minimum and maximum deposit amount varies by payment method. The actual amounts are indicated on the deposit page when you select your selected method (e.g., Min: ₹100, Max: ₹100,000 per transaction).
4

What is the minimum and maximum withdrawal amount?

The minimum and maximum withdrawal amounts vary. You can view these amounts in the withdrawal page (e.g., Min: ₹100, Max: ₹500,000 per transaction).
5

Which currencies do you offer?

WinClash is primarily INR-based. Refer to the deposit/withdrawal pages for other currencies supported or conversion.
6

How do I withdraw funds?

Log in to your WinClash account, go to the "Withdrawal" page, select your choice, enter the amount, and confirm. Ensure your KYC is completed.
7

How do I deposit via Bank Transfer?

Visit the deposit page and select "Bank Transfer." We will provide you with our bank details. Transfer funds via your internet banking, then upload your transaction reference/screenshot.
8

How do I deposit via Credit Card / Debit Card?

Select the Credit/Debit Card option on the deposit page. Enter your card number, amount, and verify through your bank's secure verification (e.g., OTP).
9

How do I deposit via Wallets like Gpay, PhonePe, PayTM?

Select your wallet of preference. Enter the amount. You'll be redirected to the wallet app or asked to enter your UPI ID/number to complete the payment.
10

How do I deposit via Net Banking (Direct)?

Click on "Net Banking" from the deposit page. Select your bank, amount, and you'll be securely redirected to your bank's net banking portal.
11

How do I deposit a Mobikwik kind of Wallet or any BHIM application?

Select the respective wallet option or UPI from the deposit page. Make payment following the instructions using your app with a UPI ID or QR code.
12

Is the deposit and withdrawal of funds secure?

Absolutely, yes. We have top-of-the-line encryption (SSL) and robust security protocols in place to ensure all your financial transactions are safe and confidential.
13

Are there any withdrawal or deposit charges?

WinClash doesn't charge for withdrawals or deposits normally. Your payment processor or bank may, though.
14

How do I withdraw?

You can usually cancel a pending withdrawal from your account's "Withdrawal History" if it has not been processed. Otherwise, contact Customer Support.
15

How long does withdrawal take to process?

Net banking, digital wallets, and card deposits are normally processed in real time. Bank transfers take between a few minutes to a few hours depending on bank processing.
16

How long does withdrawal processing take?

After your account has been verified, withdrawals will typically take between 15 minutes to a couple of hours, but bank processing sometimes causes this to take 24-48 hours.
17

Must I make a first deposit when I open an account?

No, you are not required to make a first deposit when opening an account. You can compare prices first and deposit later.
18

Can someone else deposit money into my WinClash account for me?

No. In order to provide security and to prevent money laundering, all deposits must be from payment sources registered in your own name and connected to your WinClash account.
19

Why was my withdrawal cancelled?

Withdrawals are cancelled due to lack of KYC, withdrawing to an unverified method, low stake (bonus conditions), or when you cancelled it. Check notifications or support for why.

Jeet Privilege is our special loyalty scheme rewarding our repeat players. While you play, you gain Loyalty Points that can be used to gain exciting benefits, bonuses, and special deals.

JEET PRIVILEGE PROGRAM

1

Where do I find my Loyalty Points?

You can view your Loyalty Points balance by logging into your WinClash account and going to the "Jeet Privilege" or "Loyalty Program" section in your dashboard.
2

How do I join the Jeet Privilege Program?

Participation may be automatic for everyone enrolled. You usually begin to earn points from your initial real-money play. Consult the program terms for details.
3

How do I earn Loyalty Points?

You earn Loyalty Points by playing games of real money on WinClash. Various games or stakes may earn points in different amounts.
4

Is there any Bonus Loyalty Points?

Yes, we sometimes run special promotions or milestones that award bonus Loyalty Points. Watch our promotions page or your inbox for offers.
5

How do I redeem Loyalty Points?

You can use your Loyalty Points to exchange for different rewards, including bonus money or free spins, under the "Jeet Privilege" part of your account.

PROMOTIONS

1

Where can I view available promotions and bonuses?

All our existing promotions and bonuses are available on the "Promotions" page of our site, updated regularly. You may also receive special offers through email.
2

Where do I see my active promotion?

You can see your current active promotions, progress, and corresponding wagering requirements by entering your account and going to the "My Promotions" or "Bonus" area.
3

Why has my promotion bonus activation locked some of my funds?

When you trigger a bonus, it normally has "wagering requirements." Part of your money is held temporarily until you fulfill the play-through terms listed in the bonus conditions.
4

How do I receive my bonus?

Bonuses are normally received by placing a qualifying deposit, using a particular bonus code, or opting in on the promotions page. Always read the individual bonus terms.
5

How do I expire my running promotion?

You will typically be able to expire an active promotion from your "My Promotions" area. Take note that expiring a bonus often implies giving up any bonus money and related winnings.
6

What is wagering requirements?

Wagering requirements (play-through requirements) define how much you must play through before bonus money or winnings obtained from it can be cashed out as actual money.
7

Do you offer any first deposit bonus?

Yes, WinClash often welcomes new players with exciting first deposit bonuses. Please check our "Promotions" page for the latest offers.
8

What are the different wagering contribution factors of casino games?

Different casino games contribute differently towards fulfilling wagering requirements. Slots often contribute 100%, while table games might contribute less (e.g., 10-20%). Full details are in our bonus terms.
9

Do you have refer a friend referral bonus?

We also have "Refer a Friend" bonuses from time to time. You can check our "Promotions" page or get in touch with Customer Support to find out if the program is running.
10

How do I select/modify my alias in live casino games?

Your alias (username) in live casino games is normally associated with your WinClash account username. If you'd like to modify it, you might need to reach out to Customer Support.
11

How do I review my casino game history?

You may view your detailed casino game history, including bets, winnings, and losses, by logging in to your account and going to the "Game History" or "Transaction History" area.

PRIVACY & SECURITY

1

Is WinClash secure?

Yes. WinClash employs the best security technologies, such as advanced SSL encryption, secure firewalls, and multi-factor authentication, to safeguard your financial and personal details.
2

Are WinClash’s games fair?

Yes, our games are fair. Our casino games incorporate certified Random Number Generators (RNGs) for random results. Live casino games are played out with professional dealers and standard gaming equipment.
3

Does WinClash employ cookies?

Yes, as with the majority of websites, WinClash uses cookies to improve your Browse experience, recall your preferences, and evaluate site traffic. You can control cookie settings in your browser.
4

What is my personal information used for?

Your data is collected for account opening, identity verification (KYC), transaction processing, customer support, serving targeted promotions, and statutory compliance. We do not share your information without asking for your permission, other than as it may be required by law.