Privacy Policy
1. Privacy
We are committed to protecting your personal information. This Privacy Policy informs you about the information we collect when you use our services, why we collect it, and how we use the collected information. Please note that this Privacy Policy constitutes a binding agreement between you and us. It is an integral part of the Terms and Conditions.
We may periodically update this Privacy Policy and will notify you of any changes by posting the modified terms on our platforms. We recommend that you regularly review this Privacy Policy.
2. Information Collected
We consider information that may be used to identify an individual, including, but not limited to, first and last name, date of birth, home or other physical address, email address, phone number, or other relevant information, to be personal information. You may be asked to provide personal information when you use our website, register for an account, or use our services. The personal information that we collect may include contact information (including telephone number), shipping information, billing information, transaction history, website usage preferences, and feedback regarding the services. This information is held by us on servers based in various locations from time to time and elsewhere as needed.
When you interact with the services, our servers keep an activity log unique to you, collecting certain administrative and traffic information, including source IP address, time of access, date of access, web page(s) visited, language use, software crash reports, and type of browser used. This information is essential for the provision and quality of our services. We do not collect personal information about you without your knowledge.
3. Means of Collecting and Processing Data
We may automatically collect certain data, as discussed above, and receive personal information about you when you provide such information through the services or other communications and interactions on the site.
We may also receive personal information from online vendors and service providers, as well as from customer lists lawfully acquired from third-party vendors. Furthermore, we engage the services of third-party service providers to provide technical support, process online transactions, and maintain your account.
These vendors, service providers, and third-party e-commerce services may have access to any information you provide, and we will use the personal information as set out in this Privacy Policy. This information will only be disclosed to third parties outside the company in accordance with this Privacy Policy.
We take steps to ensure that our arrangements with third-party service providers and online vendors protect your privacy.
4. Information Use
We use the personal information we collect from you to deliver our services, provide customer support, undertake necessary security and identity verification checks, process online transactions, assist participation in third-party promotions, meet business requirements, and for other purposes related to the services.
We may share your personal information with our carefully selected partners, including parties with data-sharing arrangements. Your personal information may also be used to provide:
1. Promotional offers and information regarding our products and services.
2. Promotional offers and information regarding our partners' products and services to enlarge product ranges and improve customer service.
We may request information via surveys or contests, which are voluntary. Information requested includes:
1. Contact information (name, address, telephone number).
2. Demographic information (zip or postal code, age).
By accepting contest prizes, you consent to the use of your name for advertising and promotional purposes without additional compensation, except where prohibited by law. Unless you opt out, we may use your personal information (email address, phone number) to provide information on our products, services, and promotions, including third-party products carefully selected by us.
5. Certain Excluded Disclosures
We may disclose your personal information if required to do so by law or if we believe in good faith that such action is necessary to:
1. Comply with any legal process served on us, any of our sites, or the services, or in circumstances where we are under a substantially similar legal obligation.
2. Protect and defend our rights or property.
3. Act to protect the personal safety of users of the services or the public.
If, in our sole determination, you are found to have cheated or attempted to defraud us, the company, or any other user of the services in any way (including but not limited to game manipulation or payment fraud), or if we suspect you of fraudulent payment (including use of stolen credit cards) or any other fraudulent activity (including chargebacks or other payment reversals), we reserve the right to share this information (together with your identity) with other online gaming sites, banks, credit card companies, appropriate agencies, and relevant authorities. For the purpose of research on the prevention of addiction, data can be made anonymous and passed on to the respective institutions.
6. Access
You may 'opt out' of receiving any promotional communications either by choosing to opt out via your account settings available on our sites or the services, or in an email you receive from us, or at any time by sending an email, or by writing to us at Customer Service.
In addition:
1. You may contact us if you want to confirm the accuracy of the personal information we have collected about you.
2. You may contact us if you would like to update your personal information; and/or
3. You have any complaints regarding our use of your personal information.
If requested, we will:
1. Update any information you have provided to us, if you prove the necessity for such changes.
2. Mark any information to prohibit future use for marketing purposes.
For the avoidance of doubt, nothing in this Privacy Policy shall prevent us from retaining your personal information where we are required to do so by law.
7. Consent to Use of Electronic Service Providers
To play real money games on our services, you will be required to send money to and receive money from us. We may use third-party electronic payment systems to process financial transactions. By accepting this Privacy Policy, you expressly consent to the collection and use of personal information necessary for transaction processing, including transfers outside your country, where necessary. We take steps to ensure our arrangements with payment systems protect your privacy.
8. Consent to Security Review
We reserve the right to conduct a security review at any time to validate the registration data you provide and verify your use of the services and financial transactions for potential breaches of our Terms and Conditions and applicable law.
By using our services and agreeing to our Terms and Conditions, you authorise us to use your personal information and disclose it to third parties for validating the information you provide during your use of our services. This may involve transferring information outside your country, where necessary.
Security reviews may include, but are not limited to, ordering a credit report and/or verifying the information against third-party databases. To facilitate these reviews, you agree to provide requested information or documentation.
9. Data Retention, Deletion, and Accessibility
As a user, you have the right to request access to the personal information we hold about you. This includes information about the purposes of the processing, the categories of personal data concerned, and the recipients or categories of recipients to whom the personal data has been or will be disclosed.
You have the right to correct any errors in your personal information that we have at any time. You have the right to request the deletion or removal of your personal data where there is no compelling reason for its continued processing. This includes situations where you have withdrawn your consent for processing.
You have the right to request the restriction or suppression of your personal data. This means we will limit the way that we use your data.
You have the right to obtain and reuse your personal data for your own purposes across different services.
In case you wish to delete your personal data permanently from our platform, please follow the instructions provided below:
If you wish to exercise any of the rights mentioned above or have any concerns regarding your personal data, please contact us through live chat or email at support@playkaro.com. We will respond to your request within a reasonable timeframe and make every effort to address your concerns promptly.
Please note that in certain circumstances, we may need to retain your information even after your request for deletion to comply with legal or regulatory obligations.
10. Security
We understand the importance of security and the techniques needed to secure information. We store all of the personal information we receive directly from you in an encrypted and password- protected database residing within our secure network behind active state-of-the-art firewall software. (Our services support SSL). We also take measures to ensure our subsidiaries, agents, affiliates, and suppliers employ adequate security measures.
11. Protection Of Minors
Our services are not intended for or directed at persons under the age of eighteen (18) (or the lawful age in their respective jurisdiction). Any person who provides their information to us through any part of the services signifies to us that they are eighteen (18) years of age (or the lawful age in their respective jurisdiction) or older. It is our policy to uncover attempts by minors to access our services, which may involve having to initiate a security review. If we become aware that a minor has attempted to or has submitted personal information via our services, we will not accept their information and will take steps to purge the information from our records.
12. International Transfers
Personal information collected on the services may be stored and processed in any country in which we or our affiliates, suppliers, or agents maintain facilities. By using our services, you expressly consent to any transfer of information outside of your country (including to countries that may not have adequate privacy laws). Nevertheless, we take steps to ensure that our agents, affiliates, and suppliers comply with our standards of privacy regardless of their location.
13. Cookies
Information placed on your device
When accessing our services, we may store information on your device. This information is referred to as cookies, small text files stored on your device when you visit online pages, recording your preferences.
We also use local shared objects, or "flash cookies." Flash cookies are similar to browser cookies, allowing us to remember your visits across our sites. Neither cookies nor flash cookies can access or use other information on your computer. We only use these methods to track your use of our services.
Cookies help us:
- 1. Monitor site traffic
- 2. Improve services
- 3. Enhance user experience
- 4. Display relevant advertisements
Strictly necessary cookies
Strictly necessary cookies are essential to allow a user to move around a website and use its features, such as accessing secure areas of the website or making financial transactions. Without these cookies, we would not be able to make our websites work efficiently.
During the registration process
These cookies will hold information collected during your registration and will allow us to recognize you as a customer, providing you with the services you require. We may also use this data to better understand your interests while online and enhance your visits to our platforms.
On our website
For visitors to our website, we use cookies to collect information. Our servers use three different types of cookies:
1. Session-based cookie: This type of cookie is allocated to your computer for the duration of your visit. It enhances navigation and provides personalized information for registered customers. The cookie expires when you close your browser.
2. Persistent cookie: This cookie remains on your computer for a specified period. Flash cookies are also persistent.
3. Analytical cookie: This cookie helps us understand visitor behaviour, such as page views and navigation. This information enables us to improve our services.
Cookie Management
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies. To manage cookies:
- 1. Check your browser's Help menu.
- 2. Enable/disable cookies.
- 3. Receive notifications for new cookies.
Flash cookies
You can modify your Flash Player settings to prevent the use of flash cookies. The Settings Manager of your Flash Player allows you to manage your preferences. To disallow flash cookies from all third- party content, go to the ‘Global Storage Settings’ panel of the Settings Manager and deselect the checkbox labeled ‘Allow third-party flash content to store information on your computer’ and close the Settings Manager. Alternatively, you can adjust your settings for specific websites you visit through the ‘Website Storage Settings’ panel, found in the Settings Manager.
If you are using an old version of Flash Player or an older web browser, the Settings Manager may not be available to you. We recommend that you ensure that you refresh your Flash Player and browser to the latest available versions. If you choose to decline cookies, you may not be able to experience all the interactive features on our sites.
14. Third-Party Practices
We cannot ensure the protection of any information that you provide to a third-party online site that links to or from the services, or any information collected by any third party administering our affiliate program (if applicable) or any other program, since these third-party online sites are owned and operated independently from us. Any information collected by these third parties is governed by the privacy policy of such third parties.
15. Legal Disclaimer
The services operate ‘AS-IS’ and ‘AS-AVAILABLE’ without liability of any kind. We are not responsible for events beyond our direct control. Due to the complex and ever-changing nature of our technology and business, we cannot guarantee nor do we claim that there will be error-free performance regarding the privacy of your personal information, and we will not be liable for any indirect, incidental, consequential, or punitive damages relating to the use or release of said personal information.
16. Consent To Privacy Policy
Your use of our services constitutes an agreement to our Privacy Policy.
This is our entire and exclusive Privacy Policy, and it supersedes any earlier version. This Privacy Policy should be read in conjunction with our Terms and Conditions and any additional applicable terms posted on our platforms. We may periodically make changes to this Privacy Policy and will notify you of these changes by posting the modified terms on our platforms. Your continued use of our services following any changes to this Privacy Policy constitutes your acceptance of the changes. We recommend that you revisit this Privacy Policy regularly.
17. Other Websites
Our website may contain links to other websites, which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you, which will be used by them in accordance with their privacy policy, which may differ from ours. We are not responsible. Solely, the operators of these websites shall be responsible for their functionality or possible errors on the linked sites.
